Payment Authorization and Security Policy
At Vibegadget, we prioritize your security. When you make a purchase, your payment is initially authorized but not immediately taken. We perform security checks to ensure everything is in order with your personal information. Payment is only captured once your entire order is fulfilled, meaning you won't incur any credit card fees until your order is complete. If we detect any suspicious activity, we reserve the right to cancel the payment.
Return Policy
We understand that sometimes things don't work out. That's why we offer a 14-day return policy, giving you 14 days from the date you receive your item to request a return.
European Union 14-Day Cooling Off Period
If you're in the EU, you have the right to cancel or return your order within 14 days, no questions asked. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
Eligibility for Returns
To be eligible for a return, your item should be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Having the receipt or proof of purchase is also necessary.
How to Start a Return
To initiate a return, simply contact us at office@vibegadget.com. Please provide clear photos and a detailed explanation of why the item doesn't meet your expectations. We're here to help ensure your satisfaction.
If your return is approved, we’ll provide you with a return shipping label and detailed instructions on how and where to send your package. Items sent back without first requesting a return may not be accepted, so please make sure to reach out to us first.
You can always contact us with any return questions at office@vibegadget.com.
Damages and Issues
We encourage you to inspect your order upon arrival. If you find any defects, damages, or if you receive the wrong item, please contact us right away so we can make things right.
Exceptions / Non-Returnable Items
Some items aren't eligible for return, such as perishable goods (like food, flowers, or plants), custom products (like special orders or personalized items), and personal care goods (such as beauty products). Additionally, we cannot accept returns for hazardous materials, flammable liquids, or gases. If you have any questions or concerns about your specific item, feel free to reach out to us.
Exchanges
The quickest way to get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.
Refunds
Once we’ve received and inspected your return, we’ll let you know if the refund was approved. If approved, the refund will be processed to your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at office@vibegadget.com.
